Birmingham

4524 Southlake Parkway
Hoover, AL
35244

205-982-3004

10:00a – 6:00p, Monday – Friday
10:00a – 5:00p, Saturday

Huntsville

4800 Whitesburg Drive S, Suite 16
Huntsville, AL
35802

256-880-6344

9:30a – 5:30p, Monday – Saturday
 

Gadsden

607 Broad Street
Gadsden, AL
35901

800-264-7228

8:30a – 5:00p, Monday – Saturday
 

Instructional Videos

Questions & Answers

Q

How do I return my instrument?

A

The most efficient way is to bring the instrument to one of our 3 locations and we will give you a receipt that we have received it. We also encourage our customers to ship the instrument if they are not able to bring the instrument to us. We can also pick the instrument up from the school. If you wish for us to pick up the instrument, please call our store and we will give instructions on how to leave the instrument.

Q

Am I renting or purchasing this instrument?

A

Our program is a rent to own with the option of return. The money you are paying is going towards the purchase of the instrument, but you always have the option to return.

Q

What if my child wants to play another instrument?

A

We can accommodate your child with another instrument of their choice at any time during the contract as long as the current contract is up to date. If you wish to do an Exchange please call our store and we will take your information and begin the Exchange process as quickly as possible.

Q

Does Gadsden Music provide insurance for the instrument?

A

We do not provide insurance; however, we do offer a repair agreement on all our instruments that will ensure that the instrument stays in playing condition 050-894 as long as the student is involved in music. The
000-872 agreement is $5 a month on our contracts and $60 for a yearly purchase of the Repair Agreement.

Q

How much is a down payment on an instrument?

A

All of our rental instruments 070-551-VB
have a $50 down payment. On pro line or step up instruments we ask for a 10% down payment of the 920-121 retail of the specific instrument.

Q

How do I pay for my instrument?

A

We have several options for our customers to pay their bill. Most of our customers simply send us a check with their statement each month. Many of our customers choose the auto pay option. Customer can provide us with a debit or credit card and we can credit their account each month with our secure auto pay option. We also have the option for customers to pay online or call our office during store hours and make your payment over the phone with a debit or credit card.